Terms of Use

1. Acceptance of terms

These provisions set out the terms and conditions on which you may make use of Irene’s Pebble Pictures website (the “Site”). By using the site and/or order from me, you agree to be bound by these Customer Terms.

1.1 About me - The Site is operated by Irene Harle (“me”).  

2. Our contract

Your order constitutes your offer to me to buy the goods that you select when placing your order on the Site. All orders are subject to availability and acceptance by me. I will send you an email acknowledging receipt of your order, acting as my  acceptance of your order. Your order is not confirmed until you receive confirmation of your order.

3. Account registration

User account registration, passwords and security 

3.1 You have the option to open an account via the Site to place and refer to your order(s). When registering for a user account, you will select a password and user name that you can use to access your online account. *You must not be under the age of 18 to use this website or to create an account.

3.2 You are responsible for maintaining the confidentiality of your password and user name, and are responsible for all activities that occur under them. I will not be liable should your password or user name be used by someone else (unless such use is due to my negligence).

3.3 You agree to notify me immediately of any unauthorised use of your password or user name. 

4. Payment methods

4.1 Payment for purchases of goods and/or services you make through the Site may only be made by debit or credit card using our payment facility. 

4.2. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). 

4.3. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.

5. Delivery

5.1 I will endeavour to dispatch your order as soon as possible after you place your order. Please see individual product pages for up to date dispatch information.  

5.2 I cannot take responsibility for incorrect delivery addresses entered at the checkout. Any loss caused by incorrect addresses, financial or otherwise, will be your responsibility, unless the negligence is mine.

5.3 Orders are typically delivered by Royal Mail and are subject to the terms and conditions of this third parties.

5.4  Further information and guidance provided in my Shipping & Returns policy.

6. Copyright and intellectual property

My logo, web address and Site are registered trademarks in the United Kingdom and remain the property of Irene Harle. All designs are the copyright of Irene Harle.  Designs may not be reproduced without express permission from said owner.

Shipping & Returns 

Last Updated: 09/03/2025

This Shipping Policy outlines the terms and conditions regarding the shipping of my products. By making a purchase on my website, you agree to the terms stated herein.

1. Order Processing

1.1. Processing Time: My aim is to process orders within 2-5 business days, however, it is typically earlier than this. This does not include weekends or holidays.

1.2. Order Confirmation: You will receive an email confirmation once your order has been successfully placed.

1.3. Proof Photos: If you request a photo of your order for approval, it will be sent to you via email. You will have 7 days to provide your acceptance. If no response is received within this period, the order will be sent out after 7 days. The dispatch time will depend on the speed of your response. *Please check spam folders in emails.

2. Shipping Rates

2.1. Shipping Costs: Shipping costs are calculated at the checkout and are based on the weight, dimensions, and destination of the package.

2.2. Free Shipping: I may offer free shipping on orders exceeding a certain value. Please refer to the website for any current promotions.

3. Shipping Methods

3.1. Carriers: I use reputable carriers to ensure the safe and timely delivery of your order. Usually by Royal Mail Tracked48 and Tracked24 service, depending on your option at the checkout.

3.2. Delivery Time: The estimated delivery time depends on the shipping method selected at the checkout and the destination. Please refer to the carrier's tracking information for real-time updates.

4. International Shipping

4.1. Customs and Duties: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. The customer is responsible for these charges.

4.2. Delivery Time: International shipping times may vary. Please allow for additional time for customs processing.

5. Order Tracking

5.1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order on our website or the carrier's website.

6. Shipping Restrictions

6.1. Restricted Locations: The Website may have restrictions on shipping to certain locations. If your address falls within such a restriction, I will notify you, and the order may be cancelled or subject to additional fees.

7. Lost or Stolen Packages

7.1. Lost Packages: In the rare event that a package is lost in transit, I will work with the carrier to resolve the issue. Please contact me if you believe your package is lost.

7.2. Stolen Packages: I am not responsible for stolen packages after they have been marked as delivered by the carrier.

8. Damaged or Defective Goods

In the unfortunate event that an item arrives damaged during transit or is defective, please get in touch within the first week of receiving it along with a photo/video showing the damage. I can discuss with you how you’d like to proceed with either a replacement picture or a refund. If you opt for a refund, you will be refunded the full price of your order including delivery.

Please note that due to the natural material of pebbles used in my pictures, there may be variations in colour and size. Images on this website are for illustration purposes only.

9. Returns Policy

You have 14 days from receipt of your order to change your mind and opt for a refund. (Non-personalised items only, personalised pictures and bespoke items are non-refundable). The customer is responsible for the return postage and a refund will be sent within 14 days when the item has arrived back and been checked. It is advised that you opt for a tracked postal service as I cannot be responsible for items missing in the post.

Please ensure that personalisation and all other options are correct at the time of ordering as alterations subsequent to an order being placed, will not be possible. If I can accommodate changes to an order, I will, but this is not guaranteed.   

10. Contact Information

If you have any questions or concerns about my shipping policy or returns policy, please contact me through the contact form or email me at: info@irenespebblepictures.co.uk

Privacy Policy and Cookie Notice

Last Updated: 09/03/2025

Thank you for visiting Irene's Pebble Pictures. This Privacy Policy outlines how I collect, use, disclose, and manage your personal information. By using this website, you agree to the terms outlined in this policy.

1. Information I Collect

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

2. How I Use Your Information

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Forms

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google Sheets for storage.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Online Shop

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Abandoned Cart & Waitlist Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout, or are logged into your customer account.

  • You add a product which is in stock to your shopping cart.

  • You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Order Correspondance

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

3. Information Disclosure

I do not sell, trade, or otherwise transfer your personal information to third parties unless I provide you with advance notice. This excludes trusted third parties involved in operating the website, conducting business, or providing services, if they agree to keep this information confidential.

4. Security

I implement security measures to maintain the safety of your personal information. Wherever I collect sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way through payment processors. You can verify this by looking for a closed lock icon in your web browser or looking for “https” on the web page address. However, please note that no method of transmission over the internet or electronic storage is completely secure.

5. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

6. Your Consent

By using this website, you consent to my privacy policy.

You can opt out of marketing emails if you have already subscribed and if you have created an account on the site, you have the right to have all personal data removed. you can do this by contacting me using the contact form at the top or foot of the website.

7. Changes to the Privacy Policy

I reserve the right to update my privacy policy. Changes will appear on this page.

8. Contact Information

If you have any questions regarding this privacy policy, please contact me on the contact form below or at info@irenespebblepictures.co.uk.

Company name: Irene’s Pebble Pictures
Printed name: IRENE HARLE, FOUNDER & OWNER

You will find my Business and Returns address on my contact form.